Answers to the most common questions about how ArcPrime protects your data, secures sign-in, handles compliance, and keeps your IP safe.

Yes. ArcPrime maintains SOC 2 Type II compliance, which is audited annually by an independent third party. You can request a copy of the most recent SOC 2 report by contacting your account manager or emailing [email protected].

Yes. ArcPrime is ISO 27001 certified, which means our information security management system meets international standards for protecting sensitive data. Contact your account manager or email [email protected] to request a copy of the certificate.

All data is encrypted at rest and in transit. Data in transit uses TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption. Encryption keys are managed through a dedicated key management service and rotated on a regular schedule.

Sign-up is limited to email domains approved for your organization, and other addresses are refused with a clear message. Organizations that use single sign-on can require it: password sign-in then shows "This organization requires SSO login" and directs you to Sign in with SSO. The card also offers a Google button and a Use Magic Link link, which emails you a one-time sign-in link instead of a password. Passwords are screened against known compromised lists, and a compromised password is rejected with a request to choose a different one. Sessions expire periodically, so expect to sign in again from time to time.

On the sign-in page, click Forgot password?, enter your email, and click Send code. Enter the 6-digit code from the email, then set your new password. Expired or invalid codes are refused and you can click Resend code. To change your password while signed in, open your profile under Settings > My Account > Profile. See creating your account and signing in.

Yes. ArcPrime enforces strict workspace-level data segregation. Your patents, disclosures, documents, and analytics are isolated from every other customer. No user in one workspace can access data belonging to another workspace, regardless of role or permission level.

ArcPrime's AI features analyze your patents, disclosures, and documents only within your workspace and only to generate results for your team. Your data is never used to train AI models and is never shared with other customers or third parties. AI outputs such as prior art results, office action recommendations, and scores are stored in your workspace. They follow the same encryption and access controls as all other data.

Yes. Under Settings > My Account > MCP you connect a client such as Claude, ChatGPT, Microsoft Copilot, or Gemini. The client asks you to sign in to ArcPrime. Each connection is tied to your user and organization, so the client can read and change only what your role allows. Reconnect if a session expires. See MCP integration settings.

ArcPrime staff access to customer data is restricted to authorized support and engineering personnel. They access it only when necessary to resolve a support request or maintain ArcPrime. All access is logged and auditable. You can request an access log from your account manager at any time.

Yes. ArcPrime uses role-based access. Each role grants a defined set of features, external roles such as outside counsel see only their assigned patents, and inactive members lose access. Workspaces can also be limited to an allowlist of users. See user roles and permissions for details.

Contact [email protected]. ArcPrime investigates all reported concerns promptly and will keep you informed of the outcome.

Contact our support team at [email protected] or use the chat widget in the bottom-right corner of any ArcPrime page.